Principles of effective communication

General communication

 

General communication accounts for many different types of communication and could be considered one of the most important. This communication is the transmission of information from one person to another. For example when doing a presentation to take place there must be an audience for your message to be communicated to. This can be a type of audience that will be in front of you but other audiences can be people reading something of yours. Who that audience is will determine the type of language you use, the way you put your words together and how you deliver your message. This type of skill is essential as it is used in all jobs Example of this is general planning, engaging audience e.g. changing intonation this means if the information is important then people use a change of tone to highlight the point that they are trying to get across.

General communication can be used within rainbow organization between clients as not everyone will have an immediate understanding. General communication could be used so that there is an understanding between the client and the member of staff.

 

Accuracy

This skill is necessary as everyone needs to ensure that they are giving accurate information at all times whether it is in a normal conversation or when they are giving a presentation. This is so that nothing is misinterpreted and everyone is getting accurate information. This will improve relation between staff members as they will be receiving the correct information and they will then help each other as it is correct. Different members of staff will then pass this information on to others. This will help improve relation between clients. If accuracy is not used properly there could be serious implications.

 

Cultural difference

This skill is necessary as everyone needs to ensure that there is no barrier in general communication due to cultural differences.  There needs to be an understanding within the workplace to account for this skill. People that are perhaps from the country of origin and are familiar with the language will need to compromise when conversing with someone from a different culture and be able to understand fully.

 

Interpersonal communication

Interpersonal communication is the process of people exchanging ideas, feelings and thoughts through verbal and non-verbal messages. Interpersonal communication is generally used with face to face interaction using both spoken and body language. It is very important because it allows us to convey tone in a conversation and it allows us to gain and access information that people have with regards to certain individuals, organizations or perhaps even different topic. Interpersonal communication could be used in the rainbow organisation to exchange messages and ideas that clients would like to explain to employees or perhaps the customers may want to explain ideas that they have had to the employees. This could be used in the rainbow organisation to communicate between members of staff as using interpersonal communication such as emails and speaking to each other to exchange new and interesting ideas which could be explained to different members of staff which could make the new ideas take place more efficiently and interpersonal communication could also be used to relay messages between staff about any possible changes that could have taken place for some of the clients.

 

Active engagement

This skill is very necessary for a wide aspect of situations as when talking, it is important to engage your audience. It can improve relations between staff as the other member of staff will feel more involved in the discussion which will always help and there is more of an understanding. As well as this, it will then improve relations between clients for the same reason as before, they will feel more involved and it shows the member of staff has an interest and will be more helpful. This skill when not used properly may have an effect. If it is not used properly then it will not be useful and the audience will not be engaged in the discussion.

 

Positive language

This skill within interpersonal communication is one of the most important ones for many reasons. Within a workplace, it is important to stay positive as it helps you and others greatly. It can improve relations between members of staff as the language is positive, it motivates the staff and helps them work to the best of their ability as it is positive. If there was negative language used, staff members could become unsettled and there could be a bad atmosphere. It also improves relations between clients as they will be happy talking to someone being positive rather than being unsure about negative language used by a member of staff. If this is not used properly then there could be a negative affect on different people which is bad.

 

Written Communication
Written communication is basically any form of interactive communication that uses written words to convey a message. Some of the forms of written communication that are commonly used include memos, manuals, electronic mail, job description and bulletins among many others.The different types of written communication that could be used in the Rainbow organisation range from written emails to writing letters and notes as well as bulletins that would generally be placed on bulletin boards to inform people of appointments or important events. It is necessary to communicate in writing because not everyone has the ability to speak so writing will help people to understand what is being said and also writing can help to make you sound more professional and convey messages much more easily.

 

Grammar and spelling

This is an important skill and this is an obvious one for many different situations. This can improve relations between staff members as there is an understanding between each of them as they can understand each others written communications. If there was correct spelling and grammar, staff members could get confused which means the message isn’t delivered and there is a breakdown in communication, resulting in affecting the business. It can improve relations with the clients as they can fully understand what the message is and the information given and this will have an affect as they will be happy and satisfied. If it is not used properly, the message to the desired person will not be understood and this can have serious implications.

 

Note taking

This can be a useful skill to use or have as it can help you in different situations within your business and for yourself. It can help relations between staff as if there was any time that you were being told information or present at a presentation, note taking is good as you will remember more about that time and then use this when needed. You can help another staff member with this also as you could give them some information on a certain topic. This can also be useful when dealing with clients as if they need some information, you could look at your notes and tell them and you will have more of an understanding on this as it’s your notes. Also you could take notes from talking to them so when you next converse with them, you have this to look at which will help. If this is not used properly, then you may lack information that you would need.